Assistant Manager (Duty Manager - Front Office) at Accor

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Leadership, Problem Solving, Guest Relations, Communication, Staff Motivation, Scheduling, Customer Service

Industry

Hospitality

Description

Company Description Novotel & Ibis Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD which hosts a variety of guests. We offer exceptional food and beverage options, multiple conference spaces, and 247 contemporary guest rooms, all designed to provide an unforgettable experience. Job Description Novotel & ibis Auckland Ellerslie is looking for a talented and a passionate Duty Manager wishing to expand their knowledge in a hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences. Your key responsibilities will include but not limited to: Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly Leading the Front Office team to ensure Novotel Service Standards are displayed at all times. Ensure AccorHotel's guest loyalty and recognition program is maintained and delivered to it's highest standards. Motivate and empower team members to problem solve and surprised our guests with novelty. Qualifications Whilst talent and attitude are our primary requirements, you also have: Previous Front Office experience at a supervisory level Current GM Certificate is essential to be considered for this role Full NZ Drivers Licence Immaculate personal presentation and high level of communication - both written and verbal. Leadership capability Flexible with scheduling, available for a rotating 7‑day roster with early morning or late‑night shifts. Additional Information Benefits: Opportunities for further development and worldwide career progression Staff & Friends/Family rates at Accor hotels worldwide Diverse and inclusive work culture EAP Services + Flexible Rosters + Time in Lieu Supportive & Inclusive Leadership + Collaborative & Respectful Management Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform Applicants must be legally entitled to work in New Zealand. You must be either a New Zealand Citizen, Permanent Resident or hold a current and open work visa with at least 12 months until expiry. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Act as the primary point of contact to ensure smooth hotel operations during shifts. Lead the Front Office team to maintain service standards and manage the guest loyalty program.