Assistant Manager Enterprise Operations and Support Services at EER Poland

Brandon, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Operations, Referrals Management, Medical Records Management, Leadership, Communication, Organizational Skills, Data Analysis, Team Building, Coaching, HIPAA Compliance, EHR Workflows, Microsoft Office, Patient Experience, Process Improvement, Operational Excellence, Collaboration

Industry

Description

Description At Sight360, we believe sight is our most important sense. It is a priceless gift that goes far beyond how you see the world. Sight is how we move through life, enjoy its wonders and form the memories that define us. That is why we are dedicated to caring for our patient’s sight every day. We’ve assembled the most capable and credentialed multidisciplinary teams across every specialty of vision health – ophthalmology, optometry and optical retail services – to deliver a complete, 360-degree approach to vision care. One seamless patient experience. While we do share a single medical record that allows us to collaborate and coordinate care across all locations and providers, more importantly, we share a common belief and set of principles that guide us as we care for our patients. That’s the Sight360 difference! Requirements The Assistant Manager, Enterprise Operations & Support Services supports the centralized management of three core enterprise functions: Referrals, Medical Records, and Support Services, across all Sight360 entities. This position plays a key leadership role in ensuring operational excellence, process consistency, and timely execution of critical patient-support workflows. The Assistant Manager partners closely with clinic leadership, physicians, and enterprise management to streamline operations, improve turnaround times, uphold compliance, and strengthen interdepartmental collaboration, all while maintaining a focus on patient experience and team performance. Essential Functions and Responsibilities Oversee daily referral operations ensuring all inbound and outbound referrals are processed accurately and within defined turnaround times. Monitor team workload distribution, queue performance, and KPI achievement. Assist in refining enterprise referral workflows and coordinating cross-site alignment of processes. Serve as a point of escalation for referral authorization issues, payer questions, or complex scheduling coordination. Collaborate with IT and clinical teams to maintain referral tracking within Nextech and other EHR systems. Supervise the medical records and document retrieval workflows across entities, ensuring compliance with HIPAA, company policy, and state/federal regulations. Oversee requests for medical records, ensuring accuracy, timeliness, and appropriate documentation. Coordinate with legal, compliance, and clinical teams to address any escalated record-release concerns. Identify workflow gaps and develop improvements to enhance turnaround and efficiency in medical record processing. Support the implementation of centralized medical records procedures and staff training. Provide day-to-day operational leadership across enterprise support functions, ensuring efficiency, accuracy, and accountability. Monitor workload distribution and provide coaching, scheduling support, and performance guidance to staff. Ensure all assigned departments are following standardized documentation, reporting, and escalation protocols. Participate in enterprise projects and performance initiatives, contributing process insights and data analysis. Train and onboard new team members across all support functions. Support the Director in leading staff meetings, maintaining KPI dashboards, and monitoring progress toward goals. Identify trends, bottlenecks, and improvement opportunities using data-driven analysis. Foster a positive, collaborative team culture that emphasizes accountability, service excellence, and professional development. Supervisory Responsibility Reports to the Director, Enterprise Operations & Support Services. Provides daily leadership and oversight for team members in Referrals, Medical Records, and Support Services. Acts as the department lead in the manager’s absence, ensuring continuity of operations. Position Type and Expected Hours of Work Full-time Exempt, Monday–Friday, 8:00 a.m.–5:00 p.m. Potential for evening or weekend hours as business needs arise. Eligible for hybrid/remote work under the company’s Mobile Workforce Policy. Travel Occasional travel to practice locations for meetings, training, or on-site support. Qualifications High School Diploma or equivalent required; Associate’s degree preferred. Minimum 3–5 years of experience in healthcare operations, referrals, or medical records management. Ophthalmology or multi-specialty healthcare experience strongly preferred. Strong knowledge of medical terminology, HIPAA compliance, and EHR workflows (Nextech Intelli-Chart Pro preferred). Proficiency with Microsoft Outlook, Excel, Word, and SharePoint. Excellent communication, organizational, and leadership skills. Demonstrated ability to manage multiple priorities and motivate staff in a dynamic, fast-paced environment. Skills and Abilities Exceptional interpersonal and communication skills (oral and written). Proven ability to analyze data and identify performance or process gaps. High attention to detail and ability to work under pressure. Demonstrated leadership with strong team-building and coaching abilities. Ability to work independently while maintaining alignment with enterprise goals. Commitment to patient confidentiality, professionalism, and organizational integrity. Benefits Medical, Dental Vision 401k (Match after 12 months of continuous employment) Paid time off (accrues immediately after hire)

Responsibilities

The Assistant Manager oversees daily referral operations and ensures operational excellence across enterprise functions. This role involves collaborating with clinic leadership and managing workflows to enhance patient support and team performance.