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Assistant Manager at EXL Talent Acquisition Team

, , India -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Outbound Calls, Email Support, Chat Support, Complaint Resolution, Collections, Loan Processing, Payment Processing, Data Entry, Communication, Problem Solving, Empathy, Professionalism, Banking Operations

Industry

Business Consulting and Services

Description

Professionals in this group are responsible to manage inbound calls , queries via email and chat and customer service enquiries. Individuals identify and assess customer�s needs and work with the team to resolve issues.

Responsibilities

Manage inbound calls, emails, and chat inquiries while addressing customer needs regarding loan status and payment information. Resolve customer complaints promptly and perform transactional tasks related to collections and delinquency management.