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Assistant Manager at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Performance Management, AHT, CSAT, NPS, Quality Assurance, Operational Excellence, Team Culture Building, Continuous Improvement, Voice Support, Chat Support, Email Support, WhatsApp Support

Industry

Business Consulting and Services

Description

The Assistant Manager leads a team of advisors/associates to deliver consistent performance across KPIs (AHT, CSAT, NPS, Quality), ensures day-to-day operational excellence, builds a strong team culture, and drives continuous improvement in quality and engagement.

Responsibilities

The Assistant Manager is responsible for leading a team of advisors to achieve consistent performance across key performance indicators such as AHT, CSAT, NPS, and Quality. This role also involves ensuring daily operational excellence, fostering a strong team culture, and driving ongoing improvements in quality and engagement.