Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Assistant Manager at EXL Talent Acquisition Team

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims management, Customer service, Communication, Transaction quality, MS Office, Computer navigation, Decision making, Problem solving, Time management, Multi-tasking, Telephone etiquette, Listening skills, Reasoning skills, Adaptability, Result orientation

Industry

Business Consulting and Services

Description

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining high standards in claims management.

Responsibilities

The Assistant Manager is responsible for achieving targets and SLAs while maintaining transaction quality and controlling claim costs. They will manage the claims lifecycle, handle inbound and outbound correspondence, and ensure operational efficiency through policy adherence.