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Assistant Manager at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service, Performance Management, Coaching, Mentoring, SLA Adherence, Operational Efficiency, Workforce Alignment, Process Improvement, Email Communication, Chat Support, Voice Support

Industry

Business Consulting and Services

Description

Professionals in this group are responsible for responding to emails from customers by ensuring proper resolution. They provide concise, quality customer service in a professional, timely, and courteous manner and document communication for every interaction on system. They provide alternatives & superior customer experience on emails. They process client data/queries on email and keep track of request and make sure they are resolved as per the defined SLA s. Qualifications Graduate 2 - 5 Years

Responsibilities

The Assistant Manager leads a team of customer support executives across chat, email, and voice channels to ensure service excellence. They are responsible for driving operational efficiency, meeting business KPIs, and managing team performance through coaching and mentoring.