Sign up to Y-Axis Job Site

Sign up with

Please choose a username.

Use this as Whatsapp number

I accept the Terms & Conditions

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Assistant Manager at EXL Talent Acquisition Team

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

GDS, Amadeus, Sabre, Apollo, Galileo, Travel Operations, Booking, Ticketing, Refunds, Exchange Policies, Leadership, People Management, Contact Center Operations, SLA Management, KPI Monitoring, Performance Coaching

Industry

Business Consulting and Services

Description

Proven experience in the Travel Domain with exposure to GDS system Amadeus, SABRE, Apollo, Galileo preferable in SABRE Strong understanding of travel operations, including booking, ticketing, refunds, exchange policies Excellent communication skills with strong leadership skills and people management skills Ability to manage operations in a fast paced, customer first environment

Responsibilities

Lead a team of travel agents to oversee daily contact center operations and ensure SLAs and KPIs are met. Drive process excellence across ticketing and refund workflows while handling escalations and reporting performance insights to leadership.