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Assistant Manager at EXL Talent Acquisition Team

, , India -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Feedback, Process Performance, Quality Improvement, Productivity Improvement, Customer Satisfaction, Subject Matter Expertise, Transaction Monitoring, Escalation Handling, Client Interaction, Compliance, Information Security, Desktop Computer Systems, Written Communication, Verbal Communication, Customer Service Orientation

Industry

Business Consulting and Services

Description

Performance Parameters • Process performance – as per agreed KPIs (50%) • Quality and productivity Improvement (20%) • Customer Satisfaction. (10%) • Level of subject matter expertise. (20%) Role/ Responsibilities Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle escalations. Provide inputs on process and system to the team members. Client Interaction, where required at the level of Supervisors. Ensure compliance with internal policies and procedures, external regulations and information security standards. Competencies & Skills 1. Knowledge of the function, process and systems. 2. Ability to use the desktop computer systems 3. Coaching and Feedback ability. 4. Clear written and verbal communication. • Customer Service Orientation. • Quality Orientation. • Empathy for effective on the job coaching and feedback.

Responsibilities

The role involves continuously monitoring transactions, taking corrective actions, and driving incremental process improvements based on agreed Key Performance Indicators. Responsibilities also include providing coaching and feedback to team members and handling escalations as necessary.