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Assistant Manager at EXL Talent Acquisition Team
Pune, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operations Management, Team Leadership, Coaching, Performance Management, KPI Monitoring, Regulatory Compliance, Escalation Handling, Employee Engagement, Customer Query Resolution, Retention Initiatives

Industry

Business Consulting and Services

Description
Key Responsibilities: * Manage day-to-day operations to ensure service quality, compliance, and productivity targets are consistently met. * Lead, coach, and develop a team of 15+ associates to drive high-performance. * Monitor individual and team KPIs. * Providing regular feedback and performance improvement plans where required. * Ensure adherence to regulatory and organizational guidelines. * Handle escalations and support resolution of complex customer queries. * Drive employee engagement, motivation, and retention initiatives.
Responsibilities
Manage day-to-day operations to ensure service quality, productivity, and compliance targets are met. Lead and develop a team of over 15 associates while handling complex customer escalations.