Assistant Manager - Front Office at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Operations, Opera Cloud, Team Supervision, Staff Training, Guest Relations, Emergency Management, Stakeholder Management, Communication Skills, Onboarding, Loyalty Program Management

Industry

Hospitality

Description

Company Description Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts at Novotel Sydney Darling Square we are looking for an Assistant Manager to join our Front Office team. Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Job Description Reporting to the Front Office Manager you will be responsible for the successful operation of the Front Office Department: What will you be doing: Managing the day to day operations of the front desk you will be responsible for tasks such as check ins/outs, loyalty sign ups, reporting, and assisting with guest needs. You will supervise and manage the front office team while on shift, and will be responsible for effective onboarding and training. Ensuring we create unforgettable guest service is delivered to each of our guests with a focus on driving loyalty. Most importantly you will effectively manage any emergency situations that arise within the Hotel, ensuring you follow Hotel procedures and processes. Qualifications You will get to work alongside a supportive and dedicated Front Office Manager, who thrives on mentoring and developing their team. What we are looking for: Possess a strong background in Front Office procedures and Opera Cloud. Experience in supervising, training and motivating team members. Ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management. You will be have high level of communications skills and adept at dealing with multiple stakeholders. You will ideally have previous experience in an Assistant Manager role, or as a Front Office Supervisor. Ability to work flexible hours including mornings, nights, weekends and holidays periods. Additional Information What’s in it for you? An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation Work alongside passionate industry professionals Be mentored by experienced Accor Hospitality professionals who want to see you succeed! Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Please note, you will require full working rights in Australia to be eligible for this position. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Manage daily front desk operations including check-ins, check-outs, and guest needs while supervising the front office team. Ensure high-quality guest service to drive loyalty and effectively manage emergency situations according to hotel procedures.