ABOUT MANTRA ON VIEW SURFERS PARADISE…

Mantra on View conveniently located in the heart of Surfers Paradise and a short walk from the light rail here you will find a range of hotel and suite style accommodation with hinterland and ocean views. One of the largest Accor properties on the Gold Coast offering a range of conferencing spaces, NOSH Pan Asian restaurant, bar, pool and spa, Mantra on View caters for a wide range of traveller, from leisure to corporate. The Gold Coast offers so much to explore during your down time. Surf or swim the waves across a range of famous beaches, enjoy endless restaurant options, shopping meccas, music festivals and major theme parks just to name a few.

BELIMITLESS #weareaccorheartists @mantrahotelsandresorts

Job Description

EXPERIENCE:

• Previous supervisory or management experience within a Hotel Front Office department.
• Previous experience using SIHOT, checking in and out guests in a 200+ Hotel, proficiency in using reservation and property management systems desireable
• A driven problem solver with a creative approach to delivering the ultimate guest experience
• An outcome driven approach to performance and results, striving to achieve excellence.
• Proven strong Microsoft office skills and clear communication
• Committed to driving Loyalty (ALL Livelimitless) and memorable guest experiences
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both written and spoken communication
• A positive, enthusiastic attitude and the ability to work a flexible rotating 7-day roster including nights, week-ends and public holidays.
• A flexible and adaptable approach to be able to respond to a variety of different work situations
  Please note: Full working rights for Australia required, we are unable to sponsor for this position.
  Additional Information

• Take the helm and guide the hotel’s day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift
• Ensure customer/guest and staff needs are me