Assistant Manager, Front Office - InterContinental Mark Hopkins at IHG Career

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

38.0

Posted On

12 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Team Management, Complaint Resolution, Front Office Operations, Training, PBX Procedures, Emergency Response, Relationship Building

Industry

Hospitality

Description

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you’ll mostly be: ● Assist managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes ● Engaging with guests to build personal relationships and remedy any complaints ● Conducting regular front office inspections to ensure we’re making the right first impression ● Training team members on PBX procedures and taking the lead during an emergency or crisis What We need from you: ● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration ● 2 years of Front Office/Guest Service experience including management experience ● Must speak fluent English ● Other languages preferred What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. The pay range for this role: $36-$38/per hour

Responsibilities

The Assistant Front Office Manager will manage the front office team to ensure exceptional guest experiences and warm welcomes. Responsibilities include engaging with guests, conducting inspections, and training team members.