Assistant Manager, Front Office - voco Orchard Singapore
Hotel Brand: voco
Location: Singapore, Singapore
Hotel: Orchard Singapore (SINOR), 581 Orchard Road, 238883
Job number: 107262
IHG Hotels and Resorts’ first voco hotel in South East Asia is now open on the world-famous Orchard Road!
voco Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

YOUR DAY TO DAY

voco Orchard Singapore is seeking a dynamic and passionate Assistant Manager, Front Office to be part of our team. As Assistant Manager, Front Office, you provide warm hospitality by delivering consistent quality service to all guests at all time. Provide leadership and guidance to Front Office Executives during the assigned shift to ensure our Guests enjoy an exceptional experience from check-in through check-out.

GUEST EXPERIENCE

• Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
• Resolve all guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensure guest satisfaction and repeat business. Escalate incident to Duty Manager where necessary.
• Assist with the overseeing the Front Desk operations while on shift to maintain high standards
• Manages guest special requests, and respond appropriately or forward requests to appropriate team members for decisions and actions
• Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders, and resumes for incoming guests. Update system by inputting inventory and•Ensure the cleanliness and tidy of the work station and ensure all equipment is in good working order
• Engage that VIP guests are welcomed and recognized throughout their stay. Proactively logs guest special requests or preferences to guest profiles.
• Communicate closely with Duty Manager to ensure any issues are resolved and logged

WHAT WE NEED FROM YOU

• Degree or Diploma in Hospitality Management or other relevant qualification
• Minimum 2 years’ related experience in a full service hotel
• Oral and written fluency in English. Fluency in another language is an advantage
• Commitment to work rotating shifts, weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

WHAT WE OFFER

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Please refer the Job description for details