Assistant Manager - Front Office at Wynn Resorts

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Operations, Luxury Hospitality, Team Leadership, Guest Experience Management, Staff Scheduling, Performance Management, Financial Acumen, Opera, Go Concierge, ForumTel, VIP Tickets, HotSOS, Microsoft Office Suite, Conflict Resolution, Communication Skills, Training And Development

Industry

Hospitality

Description

Job Description The Assistant Front Office Manager is a distinguished leader entrusted with curating exceptional guest experiences and orchestrating daily operations with refined precision. Ensuring the seamless delivery of world-class luxury hospitality, anticipates and elegantly resolves guest needs while maintaining an impeccable front office presence by upholding Wynn’s standards of a Forbes 5-Star/AAA 5-Diamond property. Essential Job Duties & Responsibilities Oversee Front and Back Office operations with meticulous attention to detail, ensuring excellence and unwavering compliance with Wynn’s 5-Star/AAA 5-Diamond standards Conduct morning briefings to communicate strategic updates, policy refinements, occupancy insights, and manage directives with clarity and sophistication to cultivate a cohesive team environment Curate daily staff schedules and monitor shift performance; optimize labor resources through strategic scheduling and maintain payroll accuracy through Kronos system Cultivate a culture of excellence through staff engagement initiatives; identify and nurture promotional opportunities for high-performing team members and service training to ensure team members deliver refined luxury service Mentor and provide constructive performance feedback to front desk staff to foster a culture of excellence Resolve guest inquiries and special requests with graceful promptness; investigate and respond to guest feedback through Market Metrix to elevate service quality Conduct refined inspections of public spaces including the lobby, front desk, facilities, and elevators to maintain an impeccable, elegance, cleanliness and professional presentation befitting a luxury setting Maintain front office resources and expenses with precision; monitor upselling initiatives and attendance records in system to optimize operational excellence Maintain and ensures staff proficiency with hotel systems: Opera, Go Concierge, ForumTel, VIP Tickets, and HotSOS to deliver seamless guest experience Qualifications High school diploma or equivalent qualification required Bachelor's degree and multilingual capabilities highly valued Minimum of two (2) years of distinguished Front Office or Hotel Management experience within a luxury resort setting Advanced financial acumen, including proficiency in money handling, mathematical analysis, and accounting responsibilities Exemplary guest service excellence with refined written and verbal communication skills and sophisticated telephone etiquette Advanced proficiency with Microsoft Office Suite and hotel management systems Exceptional leadership presence with the ability to cultivate and mentor high-performing teams in a luxury hospitality setting Demonstrated ability to obtain and maintain all required licensing, certifications, and active work credentials as mandated for this position, both presently and in the future Must be at least twenty-one (21) years of age Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. FLSA Status: Exempt Division: 22700 - HOTEL Career Areas: Hotel - Call Center / Front Desk / Concierge / VIP / Villa Services Status: Full-Time

Responsibilities

The Assistant Front Office Manager oversees daily front and back office operations to ensure compliance with luxury service standards. They are responsible for mentoring staff, managing schedules, and resolving guest inquiries to maintain an exceptional guest experience.