Assistant Manager-FSS-17-06-2026 at WM

, Madhya Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Contact Center Operations, Performance Metrics Monitoring, Process Improvement, Complaint Management, Manpower Scheduling, MIS Reporting, Training Needs Analysis, Compliance Management, Operational Management

Industry

Environmental Services

Description

I. Job Summary The Assistant Manager – Business Services is responsible for leading a team of agents and team leaders. Focus will be on efficiencies in meeting targeted WM standards of compliance for a defined period. II. Essential Duties and Responsibilities * Identify steps in work processes to implement and test improvement opportunities yielding optimal results. * Monitor and review performance metrics for achievement of objectives * Track and ensure closure of complaints * Effectively manage Contact Center operations for consistent performance achievements * Identify relevant training needs of agents and Team Leaders, ensuring effective implementation * Effectively manage shift operations * Prepare work/manpower schedules, incorporating contingency plans. * Interface with IT, HR, Training and Quality, as needed * Collate data and generate MIS reports III. Qualifications A. Required Qualifications * Bachelor's Degree (accredited), or in lieu of degree * High School Diploma or GED (accredited) and 4 years of work experience * 5 years of relevant experience managing and/or leading in a Contact Center team environment (in addition to education requirements) B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.

Responsibilities

Lead a team of agents and team leaders to ensure efficiency and compliance with WM standards. Manage daily contact center operations, including shift scheduling, performance tracking, and MIS reporting.