Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Assistant Manager - GDS Travel (MOA Pasay / Cebu) | Onsite at Tasq Staffing Solutions, Inc.

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, GDS Expertise, Amadeus, Sabre, Galileo, Performance Management, Reporting & Analytics, Excel, Escalation Management, Ticket Reissues, Refund Disputes

Industry

Staffing and Recruiting

Description

Work Setup: Onsite Work Location: MOA Pasay / Cebu Requirements: At least 2 years in college (No back subjects). At least 1 year in BPO Team Lead/Assistant Manager for Travel Campaign with at least a year of GDS experience Job Responsibilities: Team Leadership & Coaching: Inspire and guide a dynamic team of travel consultants as they navigate and craft intricate itineraries with precision. GDS Expertise: Act as the go-to expert and final escalation point for all Amadeus, Sabre, and Galileo system commands. Performance Management: Keep a close eye on key metrics such as Average Handle Time, Customer Satisfaction, and booking accuracy to drive continuous improvement. Reporting & Analytics: Develop and deliver insightful performance dashboards using Excel and other cutting-edge visualization tools. Escalation Management: Take charge of handling complex client issues, including ticket reissues, schedule adjustments, and refund disputes, ensuring seamless resolutions.

Responsibilities

Lead and coach a team of travel consultants while serving as the primary expert for GDS system commands. Manage performance metrics and handle complex client escalations regarding bookings and refunds.