JOB DESCRIPTION

The description below is designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications, which may be required of team members assigned to this job classification.
The work of the Assistant Manager includes: working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the Assistant Manager shall perform a full range of food service and customer service duties in support of company and customer operations.
The Assistant Manager will have proficient knowledge of all operational policies and procedures and the general management of all positions. The duties of an Assistant

Manager include but are not limited to:

• Interacting with airline/airport passengers via a lounge environment
• Direct the activities of up to 45 team members
• Responsible for coordination of assigned team members in accordance with the

Company’s policies and applicable laws

• Coordinate with Operation Manager/General Manager to reorder liquor and food inventory for assigned concession location
• Coordinate with Operation Manager/General Manager to resolve service issues requested by the guests in assigned concession location
• Meeting customer and passenger needs through communication and courteous customer service skills
• Monitoring number of alcoholic beverages served to passengers and alert management to potential problems
• Verifying and/or performing daily inventory count
• Maintaining a thorough knowledge of all required regulatory agency requirements
• Maintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable
• Possessing basic working knowledge of alcoholic beverages
• Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
• Coordinates new hire orientations with manager
• Possess working knowledge and comprehension of a standard declining budget
• Possesses understanding of basic bookkeeping and accounting skills
• Completing and submitting paperwork related to new hires
• Coordinates with manager and payroll department regarding time sheets
• Restocking snacks, coffee, cups, glasses, ice, etc. in all service areas
• Completing paperwork related to daily liquor usage / inventory / orders
• Perform administrative tasks as required.

The Assistant Manager reports directly to the Operation Manager,
General Manager or Station Manager as applicable by location.

JOB REQUIREMENTS

High school diploma or GED is required. Five years previous customer service or hospitality experience and/or training, or equivalent combination of education and experience preferred. Proficient PC skills required including; Microsoft Office Suite, including Email and Excel. Must be at least 18 or 21 years of age as applicable by state law. Must be able to handle multiple tasks at once as well as possess excellent interpersonal skills in order to communicate effectively to customers and passengers in a friendly and professional manner. Knowledge of and experience in general office/document administration. Able to work rotating shifts including weekends (i.e.
Friday, Saturday and Sunday), holidays and days off. Ability to read, write, fluently speak and understand the English language.

Please refer the Job description for details