About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit
www.fwd.com

KEY ACCOUNTABILITIES

• Define and provide user experience and user interaction solutions and wireframes for core business platforms, web and native applications that could cover Gen AI initiatives
• Developing and maintaining design guidelines and best practices for GenAI features, ensuring consistency in visual style, interaction patterns, and overall user experience.
• Ability to manage and comprehend more complex business platforms that have high impact within the different FWD markets
• Ability to very clearly define the correct problem, and potentially skip parts of the research in order to accelerate to the solutions, thereby saving time and costs for the company.
• Provide ongoing UX/UI support for core platforms as external and internal requirements arise.
• Engage and communicate with internal stakeholders in regional markets to align, and deliver seamless platform journeys and interaction solutions
• Lead the conduct, analysis, and evaluation of user research activities specific to platforms to inform UX and UI decisions and assets for the relevant platform ideation.
• Liaise effectively with product managers at group and country levels and developers to align suitable UX/UI assets and application
• Ensure platforms are designed to achieve platform and customer success metrics in line with the business objectives.
• Partner with Product Managers, CX and business functional teams to support and guide the requirements refinement
• Support the design aspects of the platform roadmap and delivery timelines alongside target business goals.
• Ability to manage multiple platform portfolios at the same time

Development

• Contribute to the development and skill learnings of the junior UX/UI product designers in the team

Operations

• Support the maintenance and growth of platform(s) through structured feedback-loop design thinking cycles, ensuring effective prioritisation of design enhancements aligned with best-in-class practices consistent with company vision and business goals.

QUALIFICATIONS / EXPERIENCE

• University degree in Graphic, Interaction, Web, Multimedia Design or related equivalent with 5+ years of UX/UI design experience working on digital platforms or applications
• Expert knowledge and proven UI design system and methodologies
• Fundamental understanding of typography, iconography and composition
• Expert knowledge of Design software (Figma)
• Experience in Financial Services, eCommerce / InsurTech-Fintech / Start-up environment, while not mandatory, will be advantageous.

Knowledge and technical skills:

• Practised and skilled understanding of the current and emerging design frameworks and systems and how they are applied to digital application design processes and asset(s) creation
• Ability to conduct and process Design Thinking processes and activities in context of supporting a platform design problem set
• assets)
• Familiar with Agile work environment as a UX/UI product manager
• High capacity to understand new problem concepts related to financial services, analyse and solve problems within design context.

The Group Platforms team is responsible for identifying, defining, and managing technologies to fulfil business objectives.

The Group Platforms team operates across FWD Group to:

• Collaborate with functions to drive operationalisation of business development, platform management and partner solutions.
• Evolve platform development roadmaps and collaborate on solution design to achieve optimal business outcomes.