Assistant Manager - Guest Facing Applications and CRM - Corporate Office at Careers - Langham Hospitality Group

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Management, Product Roadmapping, PMS Implementation, POS Systems, CRM Systems, SQL, Javascript, Budget Management, P&L Understanding, Product Analysis, Legal Compliance Monitoring, Interpersonal Skills, Communication Skills, Detail-Oriented, Team Player

Industry

Hospitality

Description

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. This role is expected to assist in overseeing the successful implementation and optimization of the Langham core Guest Facing application solutions, including managing the respective product feature request and enhancement roadmap programs on behalf of LHG. This role requires a strategic thinker, strong understanding of (Branded) operations with a sound technical background and a passion for improving guest experiences through technology and innovation. Key Responsibilities: * In conjunction with strategic Vendors, co-ordinate, drive and lead implementation of LHG corporate guest facing applications, including but not limited to property management systems (PMS), point of sale (POS) systems, and other related technologies. * Collaborate with cross-functional teams, including corporate and property finance, revenue, front and back of house operations, eComm/Sales and Marketing and IT Operations to define product requirements and ensure successful delivery. * Assist to document feature requests on behalf of LHG based on requirements and submit to vendors. * Develop and maintain a product roadmap, prioritizing LHG feature requests and enhancements based on business goals and internal customer feedback. * Monitor, review and analyse for relevance, ongoing core GFA and solution product releases. * Test, communicate and implement across the relevant LHG portfolio accordingly. * To constantly audit/monitor industry trends and relevant legal compliance for best practices in PMS and CRM Systems, recommend changes if required and help to implement these into the LHG digital strategy * Assist to manage Systems vendors and foster relationships * Support departmental budget tasks, with general understanding of P&L and specific budget costs and revenues for all Guest Facing Applications and Customer Relationship Management (CRM) Systems * Seek opportunities for personal development, looks to improve relationships with internal, external channels * Assist with other duties as assigned by department head Requirements: * Bachelor's degree in technical, scientific or numerate related disciplines * Experience of working with key hotel industry systems * Experience with Shiji and/or Oracle Hospitality Products and working with Loyalty programs, customer relationship management or database marketing * Experience in Hotel Management role including Hotel Operations, IT Functions and Accounting, Systems Implementation or Program deployment an advantage * Application knowledge in Property Management Systems, PMS, F&B * Knowledge in Sales Force & Marketing Cloud Products, LMS * Tech knowledge in SQL, Javascript * Polished interpersonal and communication skills * Independent, detailed-oriented, well organized and demonstrate a can-do spirit * A committed team player, responsible, self-driven individual with confident and outgoing personality For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/

Responsibilities

This role assists in overseeing the implementation and optimization of core Guest Facing application solutions, including managing product feature request and enhancement roadmap programs for the group.