ABOUT CAPELLA HOTELS AND RESORTS

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location’s dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.
Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney is becoming the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

POSITION SUMMARY

The Assistant Manager - Guest Relations (Culturist) responsible for leading and managing the team of local culture and heritage experts, the Capella Culturists, to provide flawless and luxury personalised service to all guests. The Assistant Manager - Guest Relations (Culturist) will manage The Living Room in an exemplary manner ensuring quality, Forbes standards and best practice in all settings and dealings.

• Analyse and oversee pre-arrival reservation procedures - from initial pre-arrival enquiry and contact, to personalisation of guest stay as a means of reconfirming stay arrangements and offering any additional assistance.
• Conduct, design and provide an articulate and interesting tour of Capella Sydney. This will involve storytelling, facts, information and interesting perspectives on the Education Building.
• Continuously innovative, create and design interesting travel experiences within the hotel, surrounding the hotel and provide expert advice on experiences that represent the values of the Capella Hotel Group.
• Work exceptionally closely with the Chief Culturist on programming Daily Rituals, Moments & Curates to deliver a never before seen product offering.
• Ensure Forbes guidelines are paramount in the daily dealings within our operations from The Living Room management to our guest experience throughout the property.
• Ensure Capella Rituals/Moments are well executed, programmed and guests are registered accordingly through technology applications.
• Monitor and control monthly departmental expenses and support the higher management in Rooms Division budget and forecast report.
• Ensure all team members recognizes the importance of and Forbes standards as to deliver excellent audit and service performance.
• Heavily contribute to new and innovative training programs through effective updating of training certification manual (TCM).
• Ensure thorough on boarding of each Culturist colleague as well as implementing a balanced training program for all staff to experience and demonstrate the exceptional competencies of the Culturist and showcase The Living Room.