ASSISTANT MANAGER

The Assistant Manager is responsible for assisting the senior management team with various tasks in addition to overseeing the daily operations of the store. These daily operations include but are not limited to: staff scheduling, supervising and managing employees, ensuring customer satisfaction, resolving conflict, maintaining the store as well as ensuring that all policies, programs and regulations are complied with. This role is designed to prepare the successful candidate to take on a senior manager role with the Healthy Planet family.

REQUIREMENTS

• Proven experience as a retail assistant manager or similar position
• Experience in Health Food Store and/or experience as an assistant manager, nutritionist, naturopath, sports nutrition or expert in health food industry
• The ability to work under pressure and handle challenging situations
• Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments
• Excellent teamwork and employee building skills
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Leadership and organizational skills
• Strong interpersonal and communication skills
• Ability to adapt in fast paced environments
• motivate and energize staff on every shift
• to have drive and a service based mindset to make decisions in the best interest of store
• understand labour, day to day running of the Food and Grocery as well as Health Food industry
• proven leadership and staff management abilities;
• superior interpersonal skills;
• strong verbal and written communication skills;
• thorough understanding of and ability to execute merchandising standards;
• efficient time management abilities;
• effective organization and planning skills;
• computer literacy;
• Flexibility to work evenings, days and weekend shifts
• commitment to providing exceptional customer service.

• Assist store manager with employee recruitment, training and development
• Provide direction, guidance and instruction to all store associates as required
• Support the Store Manager in achieving sales goals and implementing promotional strategies.
• Ensure store is maintained and consistently upheld to established standards with compliance with the company policies and procedures.
• Assist Store Manager to create weekly staff schedules that adequately meet business needs.
• Maintain visual standards to enhance the customer shopping experience.
• Assist in planning and executing merchandising strategies.
• Handle customer complaints as they arise and resolve conflict
• Assist in managing inventory levels, stock replenishment, and loss prevention.
• Conduct regular inventory audits and maintain accurate records.
• Monitor and manage inventory - ordering, receiving and distributing via ‘Just In Time’ system
• Build strong relationships with customers and vendors to ensure all requirements are met
• Prepare bank deposits; may be required to conduct the bank deposit as assigned.
• Provide backup assistance to cashiers; handling cash, making change, conducting debit/credit payments, etc.
• Create and analyze retail data via reports
• Attend regular coaching / evaluations with the store manager to ensure the training program remains on track.
• Ensure compliance with company policies and procedures.
• Oversee daily store operations, including opening and closing procedures.
• Other duties as required and assigned by the store manager.