Start Date
Immediate
Expiry Date
05 Jan, 27
Salary
80000.0
Posted On
07 Oct, 26
Experience
3 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Office & Administrative Support
Are you a confident communicator who genuinely enjoys helping people?
Gerard Malouf & Partners is seeking a Client Services Officer to join our Client Care and Intake team. This is an important frontline role where you will often be the first point of contact for prospective clients seeking assistance with a personal injury matter.
You’ll combine empathy and excellent customer service with strong attention to detail, gathering relevant information, assessing enquiries and working closely with our solicitors to ensure every prospective client receives a professional and timely response.
As a Client Services Officer, you will:
You’ll thrive in this role if you are someone who can balance compassion with efficiency. You'll be speaking with people who may be going through a difficult or stressful period, so the ability to listen carefully and communicate with sensitivity is important.
We’re looking for someone with:
Experience in legal services, personal injury, professional services, contact centres or client intake would be highly regarded.
This is an opportunity to play an important role in the client journey and work closely with experienced legal professionals.
You’ll join a team where your ability to listen, communicate and provide an excellent client experience can make a genuine difference to people seeking legal assistance.
If you’re a motivated client services professional who combines empathy, attention to detail and a commitment to delivering a high standard of service, we’d love to hear from you.
Please visit our company website for more informationJob Title: Assistant Manager
Reports To: General Manager / Operations Manager
Location: Gowdys of Down Royal
Employment Type: Full-time
Role Overview
We are looking for an enthusiastic, reliable and experienced Assistant Manager to join our team.
The Assistant Manager will support the General Manager and Operations Manager in the smooth and efficient running of the bar and restaurant, ensuring consistently high standards of customer service, food and beverage quality, cleanliness, team performance and overall guest experience.
This is a hands-on role for someone who enjoys working in a busy hospitality environment, leading by example and creating a welcoming atmosphere for customers and staff.
Key Responsibilities
1. Team Leadership
· Support, motivate and lead the bar and restaurant team on a daily basis.
· Lead by example and maintain a positive, professional and friendly working environment.
· Assist with staff training, inductions and ongoing development.
· Allocate duties and organise staff breaks and shift responsibilities.
· Monitor staff performance and provide constructive feedback.
· Assist with staff rotas and ensure appropriate staffing levels.
· Deal professionally with staff issues and escalate matters to the General Manager where appropriate.
2. Bar & Restaurant Operations
· Assist with the day-to-day running of the bar and restaurant.
· Ensure opening and closing procedures are completed correctly.
· Maintain high standards of service throughout every shift.
· Monitor table service, bar service and customer flow.
· Ensure food and drinks are delivered efficiently and presented to a high standard.
· Monitor stock levels and assist with ordering, deliveries and stock rotation.
· Help minimise waste and control costs.
· Ensure tills, cash handling and end-of-shift procedures are completed accurately.
3. Customer Experience
· Provide a warm, friendly and professional welcome to all customers.
· Ensure customer needs are met promptly and efficiently.
· Deal confidently and professionally with customer feedback or complaints.
· Help create a welcoming atmosphere that encourages repeat business.
· Maintain excellent standards of hospitality throughout the venue.
4. Standards & Compliance
· Ensure the bar, restaurant and surrounding areas are clean, tidy and well presented at all times.
· Follow all food safety, licensing, health & safety and company procedures.
· Ensure responsible alcohol service procedures are followed.
· Carry out regular checks of the premises during service.
· Report maintenance, safety or operational issues promptly.
· Assist with ensuring all relevant records and checklists are completed.
5. Events & Busy Periods
· Assist with the organisation and smooth running of functions, private events and busy service periods.
· Coordinate staff during weddings, parties, Christmas functions and other events.
· Ensure service standards remain high during particularly busy periods.
· Work closely with the kitchen, bar and management team to ensure effective communication.
The Ideal Candidate
We are looking for someone who is:
· Experienced in a management role within hospitality.
· Confident managing and motivating a team.
· Friendly, approachable and customer-focused.
· Organised and able to remain calm under pressure.
· A strong communicator with excellent interpersonal skills.
· Reliable, punctual and professional.
· Comfortable working evenings, weekends and busy periods.
· Able to use initiative and make decisions confidently.
· Passionate about delivering excellent food, drink and hospitality.
· Flexible and willing to be hands-on when required.
Desirable Experience
· Previous experience in a bar, restaurant, hotel or hospitality management role.
· Experience with staff rotas and team scheduling.
· Experience with stock control and ordering.
· Knowledge of food safety and licensing requirements.
· Experience managing functions and events.
Work Location: In person
How To Apply:
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Are you a confident communicator who genuinely enjoys helping people?
Gerard Malouf & Partners is seeking a Client Services Officer to join our Client Care and Intake team. This is an important frontline role where you will often be the first point of contact for prospective clients seeking assistance with a personal injury matter.
You’ll combine empathy and excellent customer service with strong attention to detail, gathering relevant information, assessing enquiries and working closely with our solicitors to ensure every prospective client receives a professional and timely response.
As a Client Services Officer, you will:
You’ll thrive in this role if you are someone who can balance compassion with efficiency. You'll be speaking with people who may be going through a difficult or stressful period, so the ability to listen carefully and communicate with sensitivity is important.
We’re looking for someone with:
Experience in legal services, personal injury, professional services, contact centres or client intake would be highly regarded.
This is an opportunity to play an important role in the client journey and work closely with experienced legal professionals.
You’ll join a team where your ability to listen, communicate and provide an excellent client experience can make a genuine difference to people seeking legal assistance.
If you’re a motivated client services professional who combines empathy, attention to detail and a commitment to delivering a high standard of service, we’d love to hear from you.
Please visit our company website for more informationJob Title: Assistant Manager
Reports To: General Manager / Operations Manager
Location: Gowdys of Down Royal
Employment Type: Full-time
Role Overview
We are looking for an enthusiastic, reliable and experienced Assistant Manager to join our team.
The Assistant Manager will support the General Manager and Operations Manager in the smooth and efficient running of the bar and restaurant, ensuring consistently high standards of customer service, food and beverage quality, cleanliness, team performance and overall guest experience.
This is a hands-on role for someone who enjoys working in a busy hospitality environment, leading by example and creating a welcoming atmosphere for customers and staff.
Key Responsibilities
1. Team Leadership
· Support, motivate and lead the bar and restaurant team on a daily basis.
· Lead by example and maintain a positive, professional and friendly working environment.
· Assist with staff training, inductions and ongoing development.
· Allocate duties and organise staff breaks and shift responsibilities.
· Monitor staff performance and provide constructive feedback.
· Assist with staff rotas and ensure appropriate staffing levels.
· Deal professionally with staff issues and escalate matters to the General Manager where appropriate.
2. Bar & Restaurant Operations
· Assist with the day-to-day running of the bar and restaurant.
· Ensure opening and closing procedures are completed correctly.
· Maintain high standards of service throughout every shift.
· Monitor table service, bar service and customer flow.
· Ensure food and drinks are delivered efficiently and presented to a high standard.
· Monitor stock levels and assist with ordering, deliveries and stock rotation.
· Help minimise waste and control costs.
· Ensure tills, cash handling and end-of-shift procedures are completed accurately.
3. Customer Experience
· Provide a warm, friendly and professional welcome to all customers.
· Ensure customer needs are met promptly and efficiently.
· Deal confidently and professionally with customer feedback or complaints.
· Help create a welcoming atmosphere that encourages repeat business.
· Maintain excellent standards of hospitality throughout the venue.
4. Standards & Compliance
· Ensure the bar, restaurant and surrounding areas are clean, tidy and well presented at all times.
· Follow all food safety, licensing, health & safety and company procedures.
· Ensure responsible alcohol service procedures are followed.
· Carry out regular checks of the premises during service.
· Report maintenance, safety or operational issues promptly.
· Assist with ensuring all relevant records and checklists are completed.
5. Events & Busy Periods
· Assist with the organisation and smooth running of functions, private events and busy service periods.
· Coordinate staff during weddings, parties, Christmas functions and other events.
· Ensure service standards remain high during particularly busy periods.
· Work closely with the kitchen, bar and management team to ensure effective communication.
The Ideal Candidate
We are looking for someone who is:
· Experienced in a management role within hospitality.
· Confident managing and motivating a team.
· Friendly, approachable and customer-focused.
· Organised and able to remain calm under pressure.
· A strong communicator with excellent interpersonal skills.
· Reliable, punctual and professional.
· Comfortable working evenings, weekends and busy periods.
· Able to use initiative and make decisions confidently.
· Passionate about delivering excellent food, drink and hospitality.
· Flexible and willing to be hands-on when required.
Desirable Experience
· Previous experience in a bar, restaurant, hotel or hospitality management role.
· Experience with staff rotas and team scheduling.
· Experience with stock control and ordering.
· Knowledge of food safety and licensing requirements.
· Experience managing functions and events.
Work Location: In person
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