Assistant Manager (Hourly) at One Off Hospitality Group Ltd

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Management, Guest Service, Scheduling, Conflict Resolution, Operations Management, Food Safety, Inventory Management, Leadership, Communication, Problem Solving, Attention To Detail, Team Building, Marketing, Restaurant Operations

Industry

Restaurants

Description

Description For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home. REPORTS TO: GENERAL MANAGER FLSA: EXEMPT POSITION SUMMARY: Assistant Managers are passionate about providing unforgettable experiences for our guests. Front-end management directs and oversees all activities in accordance with standardized policies in order to provide efficient, friendly services and profitable operations. Additionally, this role possesses an enhanced focus and dedication to the details of all FOH organization and service. Requirements Essential Duties & Responsibilities The essential functions include, but are not limited to the following: Maintains a cheerful, courteous disposition and a neat, clean and professional image Assists General Manager with management of FOH staff (may include: scheduling, staff conflict, documentation, hiring, termination, etc.) Responds to guest inquiries and provides assistance Helps with duties of other employees (i.e. host, server, food runner, etc.) when necessary because of an unexpected absence or extra volume Oversees organization, efficiency and policies pertaining to both office duties and service in the dining room Keeps up to date knowledge of food and beverage items on menu Supervises staff in terms of guest service, cleaning, and repairs to restaurant and grounds Performs daily inspections and periodic audits to check safety of equipment Responds to guest and community interests to develop marketing and advertising Enhances and strengthens guest relationships, both established and new Promotes cooperative effort, team spirit and good morale among employees Delivers excellent guest service including personally greeting, seating guests and touching tables during service Resolves complaints from guests in a polite, friendly manner always making sure we follow up with them when needed (also reporting all escalated situations to the General Manager) Works collaboratively with GM, CDC and any other staff to drive the success of the restaurant Has a strong understanding of company background, core values and philosophy Adheres to all company safety and sanitation policies and procedures Minimum Qualifications (Education, Experience, Skills) High School Diploma or GED graduate Food Handler Certification required Ability to handle stress under pressure Willingness to maintain a clean, healthy, and safe working environment Ability to coordinate multiple activities with attention to detail Ability to work independently, with minimal supervision Familiarity with Hot Schedules, Tock, and/or Toast preferred Physical Demands and Work Environment Ability to be flexible with job demands and open minded when being asked to complete tasks Ability to operate and use all equipment necessary to run the restaurant Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds Ability to work varied hours/days as business dictates Ability to stand for up to 8-10 hours a day Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Responsibilities

The Assistant Manager oversees daily front-of-house operations, including staff scheduling, guest service standards, and restaurant maintenance. They work closely with the General Manager to ensure efficient service, resolve guest complaints, and drive overall restaurant success.