Assistant Manager - Housekeeping at Accor

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Management, Guest Satisfaction, Service Standards, Cleaning Standards, Maintenance Standards, Duty Assignment, Work Inspection, Complaint Investigation, Procedure Establishment, Schedule Planning, Operations Control, Staff Coordination, Interdepartmental Cooperation, Staff Training, Team Motivation, Inventory Management

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Assist the Executive Housekeeper in managing and directing all Housekeeping activities in Novotel Hyderabad Airport to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities. To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action. Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service. To direct and control the Housekeeping operations and staff of the Housekeeping department. Any matter which may effect the interests of Novotel Hyderabad Convention Centre should be brought to the attention of the Management. Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Hyderabad Convention Centre to ensure maximum cooperation, productivity, morale and guest service. Maintain appropriate staffing levels in order to consistently provide excellent guest service. Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Inspect guests and public areas on a regular basis to ensure that the furnishings, facilities and equipment’s are clean and in a good condition. Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel. Inspect all renovation projects and ensure rooms are defect free prior to release. Assist in all inventories and ensure to coordinate the training programes. Coordinate all repairs & refurbishments. Ensure to conduct daily briefings in order to provide effective and efficient services. Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to. Ensure to inspect the rooms on a regular basis. Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms. Ensure that all records regarding uniforms are maintained. Interact with guests and personnel of the hotel in an efficient and friendly manner. Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process. Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel. To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas. Qualifications Bachelor Degree in Hotel Management. Minimum of 3 year of relevant experience in the industry Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

This role involves assisting the Executive Housekeeper in managing and directing all Housekeeping activities to ensure high standards of cleanliness and guest satisfaction at the Novotel Hyderabad Airport. Key duties include assigning tasks, inspecting work, investigating complaints, establishing standards, and coordinating departmental operations and staff development.