Assistant Manager - Housekeeping at Accor

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Guest Satisfaction, Service Standards, Cleaning Standards, Maintenance Standards, Staff Scheduling, Team Leadership, Cooperation, Productivity, Morale, Training, Motivation, Teamwork, Customer Query Resolution, Budget Formulation, Cost Control

Industry

Hospitality

Description

Company Description Roswyn, A Morgans Originals Hotel are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. Job Description Primary Responsibilities Assist the Assistant Executive Housekeeper in managing and directing all Housekeeping activities in Roswyn, A Morgans Originals hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities. To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action. Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service. To direct and control the Housekeeping operations and staff of the Housekeeping department. Any matter which may effect the interests of the hotel should be brought to the attention of the Management People Management Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service. Maintain appropriate staffing levels in order to consistently provide excellent guest service. Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management Assist the Assistant Executive Housekeeper to formulate yearly business plan and budget. Ensure to maintain department budget within established guidelines and explain monthly variances. Identify optimal, cost effective use of the resources and educate the team on the same. Maintain cost controls through proper scheduling and inventory management. Qualifications Degree / Diploma from a recognized college or university 5-6 years of experience in Housekeeping in luxury /lifestyle hotel worked in a capacity of Team Leader for minimum 2 years understands people management, interacting with leadership, guests and other stakeholders confident, well spoken, creative and eye for details , adding personal touches to the guest rooms and guest areas. Additional Information What’s In It for You Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Assistant Manager assists the Assistant Executive Housekeeper in managing and directing all Housekeeping activities to ensure the highest levels of cleanliness and guest satisfaction. This includes assigning duties, inspecting work, investigating complaints, establishing standards, and controlling department operations and staff.