Assistant Manager Housekeeping at IHG Career

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housekeeping Management, Team Leadership, Room Inspection, Public Area Management, Inventory Control, Workforce Planning, Guest Relations, Hygiene & Safety Compliance, Interdepartmental Coordination, Property Management Systems, Opera, HotSOS, Knowcross, Staff Training, Quality Control, Conflict Resolution

Industry

Hospitality

Description

Assistant Manager Housekeeping Welcome to the Kimpton Naluria Kuala Lumpur family. Now that you are part of our family, let’s explain the role you will play. Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities. WHAT WILL I ACTUALLY BE DOING? Our hotel is only as good as the people it employs; that’s why we picked you. You’re efficient, meticulous by nature, passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their stay unforgettable, in all the right ways. You are just a perfect fit for us in this role. You've proven you can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow. You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests. Regarding the role, it’s as the job title says really, you are responsible for keeping our ‘house’ clean and tidy. You are responsibility for the whole team that ensure the ultimate comfort for our guests. You will need to use your great communication skills and build strong relationships with the other teams to ensure our guests stay is seamless and effortless. Your day-to-day: Other duties may be assigned as needed. Responsibilities include but are not limited to the following: The Assistant Manager – Housekeeping is responsible for overseeing the cleanliness, maintenance, and presentation of guest rooms and public areas, ensuring full compliance with hotel standards and delivering a high level of guest satisfaction. This role supports the Executive Housekeeper and Assistant Executive Housekeeper in managing daily operations, supervising team members, and ensuring that all areas are maintained to the highest standards of hygiene, safety, and quality. Rooms Operations & Inspection * Inspect all guest rooms (vacant, occupied, and arrival-ready) to ensure compliance with cleanliness, presentation, and maintenance standards * Conduct detailed inspections for VIP arrivals, in-house VIPs, and long-staying guests * Ensure rooms are released on time and meet quality standards prior to guest occupancy * Monitor and ensure compliance with turndown service standards * Maintain cleanliness and condition of guest corridors, service areas, and elevators Public Areas Management * Oversee and inspect all public areas, including lobby, restrooms, offices, locker rooms, and car parks * Ensure all public areas are clean, tidy, and guest-ready at all times * Verify cleanliness of function rooms and public restrooms prior to events * Ensure cleanliness standards are consistently maintained to maximize guest satisfaction Hygiene, Safety & Compliance * Ensure adherence to hotel policies and procedures relating to fire safety, hygiene, health, and safety standards * Coordinate with relevant departments to maintain effective pest control practices * Identify and report any safety hazards, maintenance issues, or non-compliance Team Supervision & Workforce Planning * Supervise housekeeping team members, including Room Attendants and Public Area Attendants * Prepare duty rosters and allocate tasks to ensure adequate coverage based on occupancy and operational needs * Monitor staff performance, grooming, and adherence to hotel standards * Provide guidance, support, and on-the-job training to team members Interdepartmental Coordination * Liaise closely with Front Office regarding room status, discrepancies, VIP arrivals, and group movements * Coordinate with Engineering for timely resolution of maintenance issues * Work collaboratively with other departments to ensure smooth daily operations Inventory & Supplies Control * Assist in managing inventory of linen, guest supplies, chemicals, and cleaning equipment * Ensure proper storage and availability of supplies in assigned areas * Prepare requisitions based on operational requirements and inventory levels * Monitor usage to prevent shortages, wastage, or losses Administration & Reporting * Maintain accurate daily logbooks, recording incidents, guest complaints, and operational updates * Prepare supervisor reports, maintenance work orders, and requisitions * Ensure proper documentation and follow-up of outstanding issues * Report and hand over all Lost & Found items in accordance with hotel procedures * Record and report damaged, missing, or stained items Guest Service & Experience * Respond promptly and professionally to guest requests and complaints * Take corrective action to resolve issues and ensure guest satisfaction * Maintain a courteous and professional demeanor at all times * Report adverse guest feedback and support service recovery efforts Professional Conduct & Compliance * Report for duty punctually in proper uniform and maintain grooming standards * Maintain positive working relationships with colleagues across all departments * Promote a respectful, inclusive, and professional work environment * Comply with all company policies and reasonable instructions from management It’s a physical role and although there are the usual meetings, briefings and of course emails to check, you will be on your feet most of the day out and about chatting with your guests and your team, so fitness will be key for you, although reasonable adjustments will be made where we can. We would love it if you were multi-lingual, but it’s not essential. WHAT WE’RE LOOKING FOR A focused and motivated Assistant Manager Housekeeping who brings passion, integrity, and a strong sense of individuality to the role. Person that demonstrate creativity, leadership, and a continuous drive for improvement in maintaining the highest standards of cleanliness and guest satisfaction. WHAT WE NEED FROM YOU Diploma or certificate in hospitality management or a related field is preferred. Minimum 3 - 5 years of experience in a housekeeping supervisor role, with at least 1 year in as assistant manager position within a luxury hotel or resort. Proficiency in hotel systems, including Property Management Systems (PMS) and housekeeping software (e.g., Opera, HotSOS, Knowcross).

Responsibilities

Oversee the cleanliness, maintenance, and presentation of guest rooms and public areas to ensure high guest satisfaction. Supervise the housekeeping team, manage daily operations, and coordinate with other departments to ensure seamless hotel services.