Assistant Manager - HR (Night shift) at WNS Global Services

Milnerton, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Recruitment, Employee On-boarding, Employee Engagement, Talent Management, Performance Appraisals, Retention Management, HR Analytics, HR Administration, Employee Relations, Labor Legislation, Microsoft Office, Change Management, Problem Solving, Time Management, Facilitation, Presentation Skills

Industry

Business Consulting and Services

Description

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description KEY RESPONSIBILITIES WILL INCLUDE: Onsite position to support nightshift campaigns. Recruitment Partnering with Hiring Managers and Recruitment to ensure quality placements (bulk & leadership positions) Employee Induction & On-boarding o Induction and On-boarding of new hires Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition Employee Engagement Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale Talent Management Partnering with Operations to ensure that:- Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles Probation is effectively managed with all new starters Retention Management Partnering with Operations to:- Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) To ensure quick resolution of issues- Identifying and addressing barriers to retention Conducing exit interviews and post-exit follow-ups and reporting on trends Assisting with the effective redeployment of employees (when applicable) Partnership Management Developing and maintaining effective partnerships with internal stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.) HR Administration, Analytics & Reporting: Compiling, maintaining and analysing HR analytics in order to optimize decision-making Facilitating efficient, timeous and accurate HR & IR administration & documentation HR Operational Plans & Projects Providing input to the overall People Plan for the IBU Implementing operational action plans to meet business needs Implementing various HR project plans and initiatives to achieve agreed objectives Qualifications Grade 12 QUALIFICATIONS AND LEVEL OF EXPERIENCE REQUIRED A relevant qualification in Human Resource Management/Industrial Psychology Proven experience in an HR Coordinator/HR Administrator role (preference will be given to candidates with HR experience in contact centres within the BPO industry) Experience in and a sound understanding of best practices in the following categories:o Employee Relations HR Administration HR Analytics Recruitment & selection for bulk positions (including exposure to competency-based selection tools) Induction & On-boarding Employee Engagement A solid working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook) A sound working knowledge of all SA labour legislation JOB RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRED Facilitation & presentation skills The ability to: work in close partnership with relevant business partners and COEs giving professional advice on HR best practices demonstrate sound decision-making and problem-solving abilities, together with good judgment inspire confidence and positively influence others be flexible, function under pressure and maintain a positive attitude in all circumstances manage confidential information with utmost discretion implement change management initiatives effectively and efficiently work to deadlines and have lots of drive to effectively deal with numerous issues and priorities; sound time management skills are therefore also very important. be innovative and show initiative be accurate and pay excellent attention to detail communicate effectively at all levels both within, as well as outside the company deliver results with a strong “sense of urgency” Additional Information US Night Shift

Responsibilities

Manage end-to-end HR functions for nightshift campaigns, including recruitment, onboarding, and employee engagement. Partner with operations to handle performance appraisals, retention strategies, and HR analytics to optimize decision-making.