Assistant Manager HRBP at Sagility

Pavia, Iloilo, Philippines -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skill, Customer Service Orientation, Team Orientation, Performance Management, Problem Solving, Conflict Management, Influencing, Negotiating, Change Management, Training Needs Analysis, Stakeholder Management, Coaching and Counselling, Process Improvement, Creative Thinking, Discipline Management, Retention Skills

Industry

Operations Consulting

Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The purpose of the HR Business Partner (HRBP) role is to provide strategic HR support and guidance to assigned departments, ensuring the effective delivery of HR services, aligning people strategies with business goals, and promoting a positive employee experience. The HRBP drives employee relations, talent management, and organizational development while ensuring compliance with policies and best practices. Job title: Assistant Manager HRBP Job Description: Education: Preferably a College graduate of any Social Sciences course or equivalent education Experience: At least three to four years of HR experience preferably in a BPO/Call Center Mandatory Skills: Communication Skill (Spoken) Communication Skill (Written) Customer Service Orientation Team Orientation Drive for Results/ Execution Thriving in Change Expertise/ Analytical Skills Problem Solving Performance Management Planning, Organizing, Controlling Preferred Skills: Conflict Management Influencing / Negotiating Conflict Management Influencing / Negotiating Change Management Training Needs Analysis Training Design & Development Stakeholder and Relationship Management Computer Literacy Product Knowledge Discipline Management Partnering Innovation Negotiation and Retention Skills Presentation Skills Facilitation Skills Coaching and Counselling Process Improvement Creative Thinking Roles & responsibilities: Service Delivery Provides comprehensive HR service to assigned accounts and/or departments. Proactively advises on HR best practices and where necessary takes a hands-on role in closing Junior-level to mid- level disciplinary actions. Supports the Account Lead and program managers on HR matters such as onboarding, employee relations, talent retention and engagement. Provides day-to-day HR services delivery and ensures adherence and compliance to HR processes and targets. Supports the implementation of corporate mandates and initiatives. Employee Relations Ensure the consistent implementation of the Company’s Code of Conduct and Discipline Management Process Handles employee queries and concerns as escalated through HR Web, email, etc. Facilitate discipline management orientation and guidance sessions. Employee Engagement Conduct FGD sessions and other feedback gathering mechanisms gather insights and information relevant to resolving employee related concerns. Encourage employees to participate in any of the company’s events and engagement activities. Lead and facilitate retention talks to employees who are contemplating to leave the company. Business Partnering Attend or hold weekly/ regular touch base meetings with assigned program managers/ leaders Collaborate with program managers on action items and strategy conceptualization and implementation to address program concerns related to people Reviews and analyses attrition data including headcount, reasons, market forces and costs. Coordinates and collaborates with other HR function heads/ teams to settle HR concerns on payroll, movement, data and other people related issues. Report/Admin Tasks Processing/ sending of employee notices related to separation Review and approve employee movements as submitted in Sagilfie or any HR Tool. Prepare, maintains and submits all reports as assigned before any set deadline Suggests innovative ideas that would challenge status quo and improve current systems and procedures Location: Iloilo, Cybergate, PaviaPhilippines Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Already keen? Discover your next role with Sagility, a great place to work.

Responsibilities

Provides strategic HR support and service delivery to assigned departments, focusing on employee relations and talent management. Collaborates with program managers to align people strategies with business goals and manage attrition and engagement.