The Manager – Human Capital Operations ensures the consistent implementation of Human Capital policies and procedures across the assigned district.

ROLE PROFILE

• Ensure the consistent implementation and compliance of Human Capital policies, procedures, and processes across the assigned district.
• Coordinate with Talent Acquisition and Talent Management to support internal and external sourcing, recruitment, candidate assessment, and timely employee mobilization.
• Manage and oversee employee-related HC services and documentation, ensuring employees receive appropriate support and required documents.
• Address employee grievances and workplace matters, while conducting regular store visits to monitor attendance, dress code, and policy compliance.
• Coordinate with Payroll and Benefits teams to ensure employees receive accurate remuneration and applicable benefits.
• Partner with relevant teams and external providers to identify, coordinate, and facilitate employee training and development requirements, including on-the-job training.
• Support the performance management process, including objective setting, performance monitoring, appraisal coordination, constructive feedback, and talent development for key roles.
• Review and provide HC reports and workforce insights, while contributing to manpower planning and ensuring district HC requirements are effectively communicated to Head Office.

REQUIREMENTS

• Diploma in Business Administration, Human Resources, or a related field; professional HR certification such as CIPD or SHRM is preferred.
• Minimum 5 years of relevant HR/HC experience, including at least 1 year within the retail sector.
• Demonstrated ability to implement and maintain compliance with Human Capital policies and procedures across assigned locations.
• Strong focus on employee support and operational effectiveness, including timely grievance resolution, regular site visits, and maintaining workforce requirements.
• Ability to produce accurate and timely HC reports and monitor adherence to organizational policies and procedures.
• Strong time management, supervisory, problem-solving, communication, and interpersonal skills, with the ability to perform effectively under pressure.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.