Position Overview:
We are seeking an experienced highly motivated and customer-oriented Assistant Manager to join our team at CHARLOTTE Social Pet Hotel and Daycare, a premier pet care facility offering daycare, lodging, grooming, and training services. As the Assistant Manager, you will play a key role in overseeing the day-to-day operations of the facility, ensuring high standards of pet care, staff performance, customer service, and operational efficiency. You will assist the Facility Manager in creating a positive, productive environment for both the team and the pets we care for.

Key Responsibilities

QUALIFICATIONS:EXPERIENCE:

• Minimum of 2+ years in a supervisory or leadership role in the pet care industry.
• Previous experience working in a pet care facility, such as daycare, grooming, or lodging, is highly desirable.

SKILLS:

• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.
• Strong problem-solving skills and ability to make decisions independently.
• Basic financial management skills, including cash handling and budget oversight.
• Knowledge of pet care standards, including animal behavior, grooming, and safety protocols.

PHYSICAL REQUIREMENTS:

• Ability to lift and carry up to 50 lbs.
• Ability to stand, bend, and move for extended periods.
• Ability to handle pets of various sizes and temperaments, including lifting, walking, and ensuring their safety.
  Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Supplemental Pay:

• Bonus opportunities

Work Days:

• Holidays
• Monday to Friday
• Rotating weekends

• Support the manager in handling paperwork, reports, and other administrative tasks such as: scheduling, payroll and employee records.
• Ensure compliance with all company documentation and filing systems.