Assistant Manager- In Room Dining at SINGAPORE MARRIOTT TANG PLAZA HOTEL

, west bengal, India -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Room Service Operations, Staffing, Budget Management, Guest Relations, Employee Coaching, Food Service Management, Hospitality, Training, Inventory Management, Financial Reporting, Customer Service, Performance Appraisal, Scheduling, VIP Services, Team Leadership

Industry

Hospitality

Description

JOB SUMMARY Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Conducting Day-to-Day Room Service Operations • Ensures compliance with all Room Service polices, standards and procedures. • Assists with the handling and service of all room service hospitality suites and group sales functions. • Supervises daily shift operations. • Helps to manage the delivery of amenity packages and VIP gifts. • Ensures all employees have proper supplies, equipment and uniforms. Supporting Management and Coaching of Room Service Team • Provides direction to Room Service employees to sell and service in-room dining. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Sets a positive example for guest relations. • Communicates performance expectations in accordance with job descriptions for each position. • Provides feedback to individuals based on observation of service behaviors. • Handles employee questions and concerns. • Supervises Room Service in the absence of the Room Service Manager. • Participates in the employee performance appraisal process, giving feedback as needed. Assisting Room Service Financial and Budgeting Goals • Understands the impact of department’s operation on the overall property financial goals. • Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. • Utilizes budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. • Manages to achieve or exceed budgeted goals. Ensuring Exceptional Customer Service • Empowers employees to provide excellent customer service within guidelines. • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints seeking assistance from a supervisor as necessary. • Strives to improve service performance. Supporting Human Resource Activities • Participates as needed in the interviewing and hiring of room service employee team members with the appropriate skills. • Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. • Supervises on-going training initiatives. • Conducts training when appropriate. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

This entry-level management role is responsible for the daily operations of Room Service, directing, training, and assisting employees in delivering food and beverage to guestrooms and hospitality suites. The position also supports the food and beverage/culinary team in other outlets as needed while maintaining operating budgets.