Assistant Manager, Insurance Operations at Kudo

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Operations, Process Design, Financial Reconciliation, Stakeholder Management, Excel, SQL, Design Thinking, Regulatory Compliance, Technical Troubleshooting, Operational Workflow Design, Project Management, Analytical Rigor

Industry

Software Development

Description

Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Job Description Get to Know the Team Grab is Southeast Asia's leading super-app, and GrabInsure is where we redefine protection for the digital age. We are currently at a pivotal moment as we establish a new entity to widen our reach in life, health, and general insurance. We are looking for a pioneering Operations leader who can master our current ecosystem and then lead the design of the operational infrastructure for this new venture. Get to Know the Role Reporting to the Regional Head of Operations, you will initially immerse yourself in our existing regional distribution and procurement frameworks. Once mastered, you will be a key driver in conceptualizing and building the "Ops Machine" for our new entity. You are the architect who will ensure that our new business is scalable, compliant, and operationally excellent from Day 1 The Critical Tasks You Will Perform Entity Foundational Design: Lead the design and implementation of end-to-end operational workflows for the new entity, including fund flows, policy lifecycles, and reporting structures. Knowledge Transfer & Mastery: Rapidly learn and document existing insurance distribution and procurement processes to identify best practices for the new entity's setup. Operational Gatekeeping: Define the "Go-Live" readiness criteria for new products, ensuring they are serviceable, reconcilable, and supported by the necessary internal tools before launch. Financial & Revenue Integrity: Establish reconciliation processes between internal platforms and external partners to ensure 100% financial accuracy. Technical Troubleshooting & Investigation: Own the investigation of system behaviors and transaction failures. You will bridge the gap between Business andEngineering to resolve root causes. Process Optimization (Kaizen): Audit legacy processes to identify bottlenecks, proposing automated solutions and "Feature Requests" to Product teams to ensure thenew entity remains lean and efficient. Stakeholder & Partner Management: Manage relationships with insurers and internal business units to facilitate seamless corporate insurance procurement and renewals. Qualifications What Essential Skills You Will Need The Foundation: Bachelor's Degree in Business, Finance, Actuarial Science, or a related field. Domain Expertise: Deep understanding of Insurance Products, Operations, and Malaysian Regulations. Design Thinking: Proven ability to design processes from scratch Technical & Analytical Rigor: Proficient Excel skills and preferably SQL Agility & Ambition: Thrive in ambiguity and are excited by the challenge of forming a new business entity Communication: Fluent in English, with the ability to influence stakeholders and translate technical requirements into operational reality. The Nice-to-Haves Professional Qualifications: Bank Negara recognized certifications (RFP, CFP, or hFC). Experience: Background in insurance brokerage, financial advisory, or a "startup" phase within a corporate environment. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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Responsibilities

Lead the design and implementation of end-to-end operational workflows and infrastructure for a new insurance entity. Ensure financial integrity through reconciliation processes and bridge the gap between business and engineering to optimize system behaviors.