As an Assistant Manager, you will play a key role supporting the Store Manager in the day-to-day operations of the shop, ensuring excellent customer service, smooth front-of-house management, and adherence to company policies and UK regulations.
You will also receive full training in gelato production, staff development, and compliance.

Key Responsibilities:

• Supporting & shadowing the Store Manager in all daily operations.
• Excellent Customer Service & Front-of-House Management
• Lead by example in providing exceptional customer service, ensuring all guests have a great experience.
• Manage daily front-of-house operations, ensuring smooth and efficient service.
• Handle customer inquiries, complaints, and feedback professionally.
• Oversee the till operations, ensuring accuracy in all till transactions.
• Gelato Production & Quality Control Undergo full training in artisanal gelato production and assist in maintaining quality standards.
• Ensure all products meet company specifications and food safety regulations.
• Monitor stock levels and manage inventory to prevent waste and shortages.
• Staff Training & Leadership Training and mentor team members to uphold company values and service standards all the times.
• Assist in staff scheduling, ensuring efficient coverage during peak periods.
• Motivate the team and maintain a positive work environment.
• Compliance & Business Operations.
• Ensure strict compliance with UK food safety, health & safety regulations, and company policies.
• Maintain cleanliness and hygiene in all areas, meeting legal and internal standards.
• Support the business in implementing and maintaining procedures that improve efficiency and service quality