KNOWLEDGE AND EXPERIENCE

· Two years of retail management experience required, including experience in coaching, counseling and developing people.
· Bachelor’s degree in Business Administration or a related field (or 2 years’ additional experience in lieu of a degree).
· Experience with retail operations, budgeting, planning, customer service, people development and management.
· Extensive experience in leading a top level of customer service in a brand retailer.

PERSONAL QUALITIES/SKILLS

· Excellent skills needed in communication (written & oral), delegation, teamwork, flexibility, proactiveness, stress resistance and analytical skills.
· Ability to communicate effectively and appropriately with customers and store personnel, maneuver around sales floor, stockroom and store office; lift and carry 30 lbs/13.61 kilograms.
· Open availability and flexibility to work nights, weekends, store openings and store closings according to the needs of the business.
· Basic computer skills, including Microsoft Word, Excel and Lotus Notes.
· Able to effectively communicate in English (both written and verbal).

· To support the store manager in meeting or exceeding store sales target
· To work with the store manager to achieve brand standard in customer service and selling, product presentation and merchandising
· To assist the store manager in the recruitment, training, retaining and development of high quality team members