The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.
We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit www.kohler.com

Our award-winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for an experienced supervisor to join our Swilcan Loft Restaurant. Swilcan Loft is a 74-cover restaurant with floor-to-ceiling windows and an outdoor terrace overlooking the 17th hole of the Old Course and one of golf’s most famous landmarks, Swilcan Bridge – from which Swilcan Loft takes its name.
The successful candidate will support our Food and Beverage Management Team, this role is responsible for co-ordinating activities during service and providing assistance to the team. This role will help deliver our established service standards to create magical memories for our guests.

Duties and Responsibilities

• Maintaining standards and operating procedures
• Ensuring all service and bar processes are followed, taking every effort to control costs
• Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests
• Resolving any guest complaints satisfactory, ensuring all expectations are met and retaining customer loyalty
• Forecasting for staffing requirements, ensuring staff volumes are adequate
• Maintaining high standards of performance via appraisals and personal development plans, in line with our business values and objectives
• Drive the success of our Food and Beverage Team through identifying continuous improvement areas

To be successful in this role you will have:

• Proven experience in supervising teams within a restaurant environment.
• Excellent team management skills with the ability to motivate associates effectively.
• Familiarity with food safety regulations and culinary practices related to beverage service.
• Exceptional communication skills, both verbal and written, with a focus on customer interaction.
• Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
• A proactive approach to problem-solving with strong organisational skills.

If you are passionate about hospitality and have the skills necessary to lead a successful bar operation, we would love to hear from you. Join our team and help us create memorable experiences for our guests!