Full job description

Assistant Manager Braai Bird, London

Braai Bird is part of the Kudu Collective family founded by husband and wife duo Amy & Patrick in 2017. Our South African roots inspire the food - rotisserie chicken, sides, sauces and plenty of flavour. We pride ourselves on friendly, intimate service with a keen attention to quality and detail.

After an incredible journey, we’re excited to be returning to the neighbourhood where our story began. Peckham has always been at the heart of Kudu, as we begin an exciting new chapter and return to our roots in Peckham, we’re looking for passionate, ambitious people who want to be part of a restaurant where hospitality comes first, standards are high, and every member of the team has the opportunity to grow.

The Role

Working closely with the General Manager you will support the daily operations, ensuring that every service reflects the quality, warmth, and attention to detail that define Braai Bird.

Key Responsibilities

Service & Operations

• Ensure a seamless guest journey from arrival to departure
• Maintain exceptional standards across food, drinks, and environment
• Anticipate service flow and adapt to the demands of the restaurant

People & Culture

• Inspire, coach, and develop a diverse team
• Build a culture of accountability, professionalism, and pride
• Handle team conflict with maturity and fairness

Labour & Efficiency

• Support the General Manager in creating rotas aligned with business levels and labour budgets
• Maintain strong control over labour costs without compromising service
• Drive productivity and efficiency across all service periods

Guest Experience

• Deliver warm, intuitive, and personalised service
• Handle guest feedback and complaints with professionalism and care
• Build strong relationships with returning guests
• Lead by example in creating memorable experiences

Compliance & Standards

• Ensure full compliance with UK legislation and company policies
• Maintain excellence in health & safety, food safety, and licensing
• Uphold HR procedures with consistency and integrity
• Drive adherence to SOPs across the team

Systems & Administration

• Maintain accuracy across scheduling, HR, and operational systems
• Support payroll, absence management, and reporting processes
• Ensure all daily and weekly administrative duties are completed to a high standard

A successful candidate should also have a thorough knowledge of and adherence to the law regarding the following company regulations:

• Licensing Laws
• Health And Safety Regulations
• Food Handling and Hygiene Regulations
• Fire Regulations and Procedures
• First Aid Procedures
•