At the Rose and Crown Pub, we’re not just serving food and drinks — we’re creating an atmosphere where the community feels at home. Located in the heart of Wallington, our pub has been a favourite spot for both locals and visitors, known for its warm service, hearty meals, and vibrant pub culture. Whether it’s enjoying a pint with friends, joining in on quiz nights, or celebrating a special event, we provide a welcoming space for all.
We’re looking for an Assistant Manager to help drive the daily operations and keep the pub running smoothly. If you’re someone who thrives in a fast-paced environment, enjoys leading a team, and has a passion for hospitality, then we’d love to meet you. It is a bonus if you are an individual interested in career growth.

ABOUT THE ROLE

As Assistant Manager, you’ll support the General Manager in all aspects of pub operations. You’ll be at the forefront, making sure every guest enjoys a memorable experience, and you’ll be responsible for managing the team to ensure excellent service across all shifts. This role is hands-on, and no two days will be the same — from leading the team during busy service periods to ensuring all stock is managed and our high standards are maintained.
You’ll work alongside the General Manager to oversee both front-of-house and back-of-house activities, with the opportunity to step up when the GM is off duty. Your leadership will make a real difference in how the pub is run on a day-to-day basis.

KEY RESPONSIBILITIES

• Customer Service Excellence: Ensure all guests have a positive experience from arrival to departure, with top-notch service every time
• Team Leadership: Assist with recruitment, training, and mentoring of front-of-house staff to create a motivated and well-equipped team
• Operational Support: Help with opening and closing the pub, cashing up, and balancing the tills at the end of the night
• Stock Control: Manage stock levels, perform regular stocktakes, and order supplies to ensure the pub is always well-stocked
• Compliance & Health & Safety: Make sure all operations comply with food hygiene, licensing laws, and health & safety standards
• Problem Solving: Handle customer queries, complaints, and issues in a calm and professional manner
• Event Coordination: Assist with organising and running special events, live entertainment, and promotions
• Leadership in Action: Take charge during busy periods to ensure smooth service and maintain a positive working environment