About the Role

This isn’t a job behind a desk with a slide deck. You’ll spend your days in our stores, with our teams, turning training into moments people remember and use. You’ll have the freedom to test new ideas and see them come to life. Your work will show every day in how our teams welcome and serve our customers. You’ll report to the HR Manager.

• What You’ll DoSpend time in stores with managers and teams to understand what they need, using performance data to decide where training will make the biggest difference
• Design and deliver the annual training plan, keeping it fresh, practical and relevant to the shop floor
• Run engaging induction training that helps every new joiner feel welcome and ready from day one
• Bring service, product, selling and grooming training to life through role-plays, games, videos and hands-on activities
• Build and run development programmes that prepare our future Store Managers
• Create modern training materials, guides and e-learning, using AI tools to work faster and smarter
• Research new ideas and best practice, and test new ways of learning
• Work with external trainers and suppliers when specialist expertise is needed
• Follow up in stores to check that training is used on the shop floor, and coach teams where it isn’t
• Track attendance and results, and show the real impact of training on service and sales

Who You Are