Assistant Manager at Lewis Property Service LLC

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

27.0

Posted On

19 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leasing, Resident Relations, Rent Collection, Affordable Housing Compliance, CTCAC Regulations, LIHTC Regulations, Administrative Reporting, Customer Service, Property Management Software, Income Certification, File Auditing, Interpersonal Communication, Organizational Skills, Attention To Detail, Resident Onboarding, Revenue Management

Industry

Construction

Description

Description Position Summary St. Anton Multifamily is seeking a motivated and customer-focused Assistant Property Manager to support the daily operations of a multifamily residential community. Working closely with the Property Manager, the Assistant Property Manager plays a key role in leasing, resident relations, rent collections, affordable housing compliance, administrative reporting, and maintaining high occupancy levels. This position is ideal for a detail-oriented professional who enjoys balancing customer service, operations, compliance, and property management responsibilities. Key Responsibilities Leasing & Occupancy • Support ongoing efforts to maintain high occupancy levels. • Greet prospective residents by phone and in person. • Conduct property and model apartment tours. • Process rental applications in compliance with company, state, federal, and affordable housing guidelines. • Complete prospect paperwork and maintain accurate traffic reports. • Coordinate move-in documentation and resident onboarding. Resident Relations • Deliver exceptional customer service to current and prospective residents. • Respond promptly and professionally to resident inquiries and requests. • Assist with move-out procedures, including documentation of deposit refunds and forfeitures. • Communicate resident concerns and issues to management in a timely manner. Financial & Administrative Support • Assist with rent collections and revenue management. • Prepare late rent notices according to company policies. • Maintain accurate property records, reports, and accounting documentation. • Update apartment status reports and other operational reports as needed. • Ensure compliance with company policies and procedures. Affordable Housing Compliance (CTCAC/LIHTC) • Process and maintain resident files in accordance with California Tax Credit Allocation Committee (CTCAC) requirements and applicable affordable housing regulations. • Review resident applications, income certifications, and supporting documentation for completeness and compliance. • Assist with annual and interim recertifications. • Maintain organized resident compliance files and prepare documentation for audits and regulatory reviews. • Work closely with compliance staff to address file corrections and reporting requirements. • Ensure adherence to Low-Income Housing Tax Credit (LIHTC), CTCAC, and other affordable housing program regulations. Property Operations • Inspect apartment homes to ensure readiness and adherence to company standards. • Receive and enter maintenance work orders into the property management system. • Support supervision of onsite staff in the Property Manager’s absence. • Assist with day-to-day community operations and special projects as assigned. Qualifications Education • High school diploma or equivalent required. Experience • Minimum six months of experience in apartment/property management, affordable housing administration, or a related field. • Previous customer service experience working with residents, customers, or the general public preferred. • Experience with CTCAC compliance, LIHTC regulations, affordable housing programs, and resident file processing preferred. Skills & Competencies • Strong verbal and written communication skills. • Excellent customer service and interpersonal abilities. • Proficiency with computers, office equipment, and standard business software. • Strong organizational skills and attention to detail. • Knowledge of affordable housing compliance requirements, including CTCAC and LIHTC regulations preferred. • Ability to review income and asset documentation and maintain accurate compliance records. • Ability to work independently and collaboratively in a fast-paced environment. • Ability to support team members and contribute to community success. Why Join St. Anton Multifamily? • Opportunity to grow your career in property management and affordable housing. • Collaborative and resident-focused work environment. • Diverse responsibilities with opportunities to develop leasing, compliance, operations, and management skills. • Be part of a team dedicated to creating exceptional living experiences for residents. St. Anton Multifamily is an Equal Opportunity Employer. Responsibilities and duties may be modified based on business needs. Employment is at-will.

Responsibilities

The Assistant Property Manager supports daily operations by managing leasing, resident relations, and rent collections to maintain high occupancy. They are also responsible for ensuring strict compliance with CTCAC and LIHTC affordable housing regulations through meticulous file maintenance and recertifications.