Own the operational strategy and performance of the fleet - optimizing the fleet mix across bicycles and EVs, and setting the roadmap in collaboration with stakeholders.
Track and analyze fleet performance metrics, translating data into structured updates and clear recommendations for leadership.
Drive compliance at tMarts - visiting regularly, ensuring riders are showing up and following protocols, with consistent enforcement and a clear action plan for violators.
Identify and drive long-term solutions to recurring operational challenges.
Continuously refine and improve SOPs - leveraging automation and system enhancements to drive efficiency and reduce manual dependency.
Drive cross-functional collaboration with Performance, 3PL, and Rider Lifecycle teams to resolve systemic issues and align on priorities.
Build a high-performing team, foster a culture of ownership and accountability, with clear communication, and alignment across city-level operations.
Linked-in
Google