Responsibilities:

• Own the operational strategy and performance of the fleet - optimizing the fleet mix across bicycles and EVs, and setting the roadmap in collaboration with stakeholders.
• Track and analyze fleet performance metrics, translating data into structured updates and clear recommendations for leadership.
• Drive compliance at tMarts - visiting regularly, ensuring riders are showing up and following protocols, with consistent enforcement and a clear action plan for violators.
• Identify and drive long-term solutions to recurring operational challenges.
• Continuously refine and improve SOPs - leveraging automation and system enhancements to drive efficiency and reduce manual dependency.
• Drive cross-functional collaboration with Performance, 3PL, and Rider Lifecycle teams to resolve systemic issues and align on priorities.
• Build a high-performing team, foster a culture of ownership and accountability, with clear communication, and alignment across city-level operations.
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