JOB DESCRIPTION

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

THE OPPORTUNITY

We are looking for a dedicated Assistant Manager/Manager - Customer Service, who will be part of our highly customer centric team providing excellent customer service. This in turn ensure efficient operations and enables the service centre to uphold a high level of customer satisfaction. To succeed in this role, you should be a self-starter, passionate about dedicating to be part of a dynamic team, be able to adapt to shifting priorities, pick up and apply new skills and knowledge in an energising environment in a positive manner.

REQUIREMENTS

• Degree in any discipline, with 10 years of relevant experience in customer service management with track record in any industry is highly advantageous
• Tenacious, inventive and highly adaptable to changing business environment, while being able to operate within guidelines and integrity
• Able to balance task-people situations and adopt a fair manner in handling conflicting situations
• Stay up to date with industry insights and bring ideas to reality
• Armed with good social and communication skills, you connect easily with people of all walks of life and thrive in a collaborative environment focusing on achieving results together.

• Improve customer service experience, create and engaged customers and facilitate customers request and feedback
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document of customer service actions and discussions
• Analyse statistics and compile accurate reports on customer service related
• Recruit, mentor and develop your team and champion an environment where they can excel through inspiration and empowerment
• Keep ahead of industry’s developments and apply standard methodologies to areas of improvement
• Maintain an orderly workflow according to priorities
• Handles day to day frontline operations
• CASE representative for the company
• Supervise front liners and conduct year-end appraisals