Assistant Manager / Manager - Enterprise Business (Farming) - Delhi at Cashfree Payments India Private Limited

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Enterprise Payments, Customer Lifecycle Management, Account Growth Planning, Relationship Building, Communication Skills, Strategic Thinking, Analytical Skills, Revenue Growth, Account Management, Customer Engagement, Industry Trends, Presentation Skills, Mentoring Skills, Collaboration, Customer Satisfaction, Upsell Opportunities, Cross-sell Opportunities

Industry

Financial Services

Description

About Job Cashfree is seeking a skilled and experienced professional for the role of Manager – Enterprise Farming (Emerging Business). The Manager will be responsible for spearheading initiatives to grow and retain existing enterprise and large-merchant accounts within the Emerging Business vertical. Your focus will be on deepening relationships with current customers rather than new acquisition, identifying upsell and cross-sell opportunities, designing account growth plans, driving expansion, and ensuring customer satisfaction. This role requires a strong understanding of enterprise payments, customer lifecycle management, and collaboration with cross-functional teams to deliver exceptional value and achieve revenue targets. Skills & Qualification Strong understanding of enterprise payments, customer lifecycle management, and account growth planning. Excellent relationship-building and communication skills with the ability to collaborate with cross-functional teams. Strategic thinking with the ability to identify and execute upsell/cross-sell opportunities. Strong analytical skills with the ability to track opportunities, forecast accurately, and drive revenue growth targets. Ability to standardize and implement best practices in account management, retention, and customer engagement. Strong understanding of industry and competitor trends to inform and refine farming strategies. Excellent presentation and mentoring skills with the ability to conduct and present regular business reviews with key customers and internal leadership. Ability to work in a fast-paced environment with multiple priorities and deadlines. Responsibilities Manage and grow relationships with existing enterprise and emerging business customers in the payments ecosystem. Own account plans for key customers, including segmentation, usage analytics, growth potential, and revenue forecasting. Identify and execute upsell/cross-sell opportunities (e.g., new product modules, premium offerings, new geographies, or verticals). Build and maintain a robust expansion pipeline: track opportunities, forecast accurately, and collaborate with internal stakeholders. Ensure customer satisfaction and retention by acting as the primary point of contact for strategic accounts. Partner with clients to uncover new payment use-cases, understand their evolving business needs, and tailor Cashfree’s solutions accordingly. Standardize and implement best practices in account management, retention, and customer engagement. Monitor industry and competitor trends to inform and refine farming strategies. Coordinate closely with cross-functional teams (Product, Operations, Finance, Legal) to ensure seamless onboarding and product adoption. Drive revenue growth targets across your account portfolio — including YoY growth, ARPA (Average Revenue Per Account) uplift, and churn reduction. Conduct and present regular business reviews (quarterly/annual) with key customers and internal leadership. Mentor and guide junior team members on account management practices (if applicable).

Responsibilities

The Manager will manage and grow relationships with existing enterprise and emerging business customers in the payments ecosystem. They will also identify and execute upsell/cross-sell opportunities and ensure customer satisfaction by acting as the primary point of contact for strategic accounts.