Posting Closes: July 2, 2025 at 4:00 pm MST
Employment Status: Full-time (37.5 hours per week based on branch operating hours)
Servus is growing! We are currently looking for an Assistant Manager Member Service at our Ponoka branch.
Servus Credit Union is Alberta’s largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada’s Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.
As the Assistant Manager Member Service your primary goal is to lead and coach our Member Service Representatives on the frontline. You support them so that they can identify our members needs and recommend, refer, or provide products and services that enhance their financial fitness. You and your team have the opportunity to make the best first impression for our members when they walk in the door!

More specifically, the scope of your responsibilities will include, but are not limited to:

• Motivating and coaching employees to find opportunities to reimagine our member’s financial fitness
• Being proactive in pursuing new business opportunities
• Solving problems quickly by analyzing the situation and provide necessary follow up
• Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
• Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
• Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partner

REQUIREMENTS

To qualify, you will need proven leadership experience and the natural ability to be smart, gutsy and driven.

Although not required, the following are valuable assets:

• Post-secondary education in Finance (or related studies)Previous retail financial experience preferred

• Most importantly, we’re looking for candidates who align with our values. We live our values in how we do business. We’re not afraid to be different – in fact, we embrace our differences. We have a spirit that motivates us to give our best service to members every day. It’s our values that attract many people to Servus – and keep them with us. We embrace our culture and heritage, and we pride ourselves on our strong commitment to the communities we serve and our efforts to build and maintain member loyalty. If this sounds like you, then we encourage you to apply!

• Motivating and coaching employees to find opportunities to reimagine our member’s financial fitness
• Being proactive in pursuing new business opportunities
• Solving problems quickly by analyzing the situation and provide necessary follow up
• Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
• Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
• Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partne