Assistant Manager - Mercure Melbourne Southbank at Accor

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Problem Solving, Communication, Team Supervision, Microsoft Office, Microsoft Outlook, Opera, Guest Focus, Flexibility, First Aid, Responsible Service Of Alcohol

Industry

Hospitality

Description

Company Description Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. This 4-star property, Mercure Melbourne Southbank, welcomes all guests, whether for business or leisure, short or long stay. Offering the ultimate location on the doorstep of the stunning Yarra River and next door to iconic landmarks Queen Victoria Gardens, National Gallery of Victoria, Flinders Street, Collins Street and hidden alleyways, it’s the perfect base for any stay and to work. The hotel features 24 hour reception, 275 spacious and modern accommodation rooms, each with kitchenette, air conditioning, free WiFi, tea and coffee facilities and bathroom amenities for ultimate convenience. Job Description We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times. What will you be doing? Assist and oversee the day-to-day operations of the Front Office team & hotel in absence of other managers Supervise and monitor team members with true leadership ability that motivates the entire team. Take initiative to ensure all interactions with our guests are positive and productive. Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times. Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day. Process and assist with check-in and check-out of guests when needed. Respond to and coordinate emergency situations. Qualifications Your Skills and experience include: Relevant experience in the hotel industry. Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera. Guest obsessed focus with the ability to flex in a fast paced and ever-changing environment Ability to navigate through change and provide quick thinking solutions should problems arise Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments. Clear and confident communication skills – both written and verbal Availability to work across a 7-day roster including overnight shifts. Hold a valid Responsible Service of Alcohol certificate, valid First Aid or willingness to obtain prior to starting Additional Information What’s in it for you An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation Work alongside passionate industry professionals Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

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Responsibilities

The Assistant Manager will oversee the day-to-day operations of the hotel and ensure high levels of customer service. They will also resolve guest complaints and provide support during key times.