Assistant Manager - Mercure Perth on Hay

at  Mercure

Company Description
Conveniently located by the beautiful Swan River in the heart of Perth CBD, Mercure Perth on Hay is looking for an Assistant Manager to join our growing team.
We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel’s operation with a high level of customer service provided at all times.

ABOUT US:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.
We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .
Job Description

YOUR SKILLS AND EXPERIENCE INCLUDE:

• Relevant experience in the hotel industry.
• Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
• Guest obsessed focus with the ability to flex in a fast paced and ever-changing environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
• Clear and confident communication skills – both written and verbal
• Availability to work across a 7-day roster including overnight shifts.
• Hold a valid Responsible Service of Alcohol certificate, Approved Manager card and valid First Aid or willingness to obtain
  Additional Information

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.
• Ensure the smooth and efficient running of the Hotel’s operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.
  Qualifications