Description:
Being an Assistant Manager (AM) at Momentum means more than just keeping the gym running smoothly. It is about being part of a vibrant, active community that shares your passion for climbing. In this role, you will work side-by-side with the General Manager (GM) to create a safe, welcoming, and fun space for our members, guests, and staff. You will help shape the customer experience, support our team, and ensure everything from events to retail runs like clockwork.
This is a role where you can make a real impact, connect with people who love climbing as much as you do, and grow your leadership skills in a dynamic, fast-paced environment. You will be a visible presence in the gym during peak hours, evenings, and weekends, engaging with the community, solving problems on the spot, and helping Momentum be the place people want to climb, train, and spend time.

EXPERIENCE, SKILLS, AND CERTIFICATION

• Minimum of 3 years of climbing experience with a passion for climbing and community-building.
• Proven experience in customer service and staff management is required.
• Retail management and event coordination experience preferred.
• Strong leadership, conflict resolution, and communication skills.
• Highly organized with the ability to manage multiple priorities in a dynamic environment.
• Proficient with Microsoft Office and Google Drive.
• Current First Aid & CPR certification, or ability to obtain within 3 months.