Assistant Manager - Night at Accor

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Organisational Skills, Communication, Interpersonal Skills, Attention to Detail, Judgment, Independence, Financial Reconciliation, Multitasking, Service Standards

Industry

Hospitality

Description

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged. Job Description What you will be doing? You will be responsible for welcoming late arrivals, farewelling early departures, managing daily financial reconciliations and revenue postings, and preparing reports for internal departments. You will ensure reservation and account details for in-house guests are accurately recorded, coordinate departure paperwork with the Front Office team, and provide support across departments as needed. Your role includes responding promptly to guest requests, ensuring smooth shift handovers, maintaining property safety and security, and consistently delivering a high level of guest satisfaction. Qualifications About you As Night Assistant Manager, you will bring strong leadership and organisational skills to oversee night operations while delivering a warm and personalised guest experience. You possess excellent communication and interpersonal abilities, enabling you to respond to guest needs with professionalism and care. A keen eye for detail, sound judgment, and the ability to work independently are essential, particularly when managing safety, security, and operational matters in the absence of senior management. You are confident in handling financial reconciliations, adept at multitasking, and committed to maintaining high standards of service and accuracy across all areas of the hotel. Previous Night Auditor experience is essential. This is a full-time role, average of 38 hours per week. Additional Information Our Hotel The Novotel & ibis styles Melbourne Airport is a new dual-branded property that opened its doors on 1 July 2024. With a total of 464 rooms - 248 in Novotel Melbourne Airport and 216 in ibis Styles Melbourne Airport, this dynamic new development is just steps from Terminal 4, Melbourne Airport, offering convenience and comfort for travellers and professionals alike. Our guests can enjoy a selection of food & beverage venues: Boccata, Amber State Taphouse & Kitchen and Small holdings as well as access to premier event spaces designed to accommodate everything from intimate meetings to grand receptions. For guests seeking a productive environment, Aerofoil, our premium co-working space, offers a stylish and comfortable setting ideal for catching up on work between flights, hosting important meetings, or staying connected on the go. This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct. What is in it for you? Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face) ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide. Complimentary car parking. Mental health and well-being support initiatives. Access to our Employee Assistance Program.

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Responsibilities

You will be responsible for welcoming late arrivals and managing daily financial reconciliations. Your role includes responding promptly to guest requests and ensuring smooth shift handovers.