Assistant Manager - Nights at Accor

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Night Audit, Guest Service, Roster Management, Forecasting, Opera Cloud, Microsoft Word, Microsoft Outlook, Conflict Resolution, Time Management, Communication Skills, Staff Development, Health And Safety Management

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting memorable and impactful experiences for your guests for your colleagues & for your planet Hospitality is a work of heart, Join us and become a Heartist®. Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travelers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, Sixteen Antlers Rooftop Bar as well as KG Sports Bar. Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that; this opportunity is limitless! As an experienced Night Manager, you will join our illustrious team and elevate our brand to new heights. Job Description Reporting directly to the Front Office Manager, with regular access to the Executive Assistant Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel. As Assistant Manager - Nights, your tasks and responsibilities will consist of, but are not limited to the following: Assist with the management of all operational departments Management of roster, costings and forecasting Professional development of Front Office All Rounders, Night Audit and Night Supervisor team to ensure strong succession planning Involvement in and management of guest satisfaction Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too. Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations Immediately attending to guest requests, leading by example to other members of the team by being proactive and resourceful. Responsibility for the health and safety of all patrons, guests and staff members. Overseeing the whole guest experience from reservation through to departure. Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation. You are able to manage your time and can handle juggling numerous tasks at once. Qualifications Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation. Experience in Opera Cloud, Microsoft Word and Outlook. Senior First Aid Certificate QLD RSA & RMLV approved manager required Open manual drivers license A hands on approach to solving problems Exceptional communication skills You will be available to work varied shifts, across a 7 day period, from early mornings to late evenings, including weekends, overnight and Public Holidays as per our business demands. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know. Benefits Your Way: Access to Accor team benefits, including global discount's on accommodation and food & beverage. A supportive and collaborative work environment. The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor Accor has a strong focus on ensuring all of its people feel welcome and feel valued. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS. Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Ensure high-level guest service across the hotel during night shifts, overseeing the entire guest experience from reservation to departure. Manage operational departments, including rosters, costings, and the professional development of the night audit and supervisor teams.