ASSISTANT RETAIL MANAGER

Cross Hands East Industrial Park, Llanelli
Full-time, Contract | Monday–Friday 8:30am–5:30pm, Saturday 8:30am–1:00pm
We are looking for an enthusiastic and motivated Assistant Retail Manager to join our busy retail operation in Cross Hands. This is a hands-on role where you will support the Retail Manager in the smooth day-to-day running of the branch, ensuring excellent customer service, team development, and operational efficiency.

• Support the Retail Manager in overseeing daily operations and staff levels
• Deliver excellent customer service, advising customers on the right products and services
• Coach, train, and develop the retail team, including carrying out inductions and reviews
• Monitor productivity and ensure performance targets are consistently met
• Assist with workshop and MOT bay duties when required
• Act as overall stock controller, ensuring accuracy and availability
• Carry out HR responsibilities including authorising hours, bonuses, disciplinaries, and annual leave approvals
• Provide cover for the Retail Manager during absence
• Ensure compliance with health & safety and quality standards
• Maintain accurate records and electronic job card systems
• Help achieve company KPIs and agreed targets