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Assistant Manager - Operations (Cebu / MOA) | Onsite at Tasq Staffing Solutions, Inc.

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Team Leadership, Coaching, Performance Management, Claims Adjudication, Escalation Handling, Client Relationship Management, Process Improvement, Training, BPO Operations

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (Cebu) Qualifications: At least 2 years in college (No back subjects). Minimum 2 years of BPO Team Lead experience handling a team of at least 15 CSRs. Preference: Claims Adjudication experience. Responsibilities: Take charge of the process, promptly addressing challenges and driving continuous improvements for efficiency. Provide consistent coaching and feedback to empower team members and enhance performance. Support new hires with thorough training for quick integration and productivity. Handle escalations professionally to maintain positive client and team relationships. Offer insights on process and system improvements to promote best practices and efficiency. Confidently engage in supervisor-level client interactions, addressing needs to strengthen partnerships.

Responsibilities

The role involves managing operational processes, driving efficiency, and providing coaching and feedback to team members. It also requires handling professional escalations and engaging in supervisor-level client interactions to strengthen partnerships.